Scooter & Powerchair Warranty

Introduction Our Premier Care Mobility Warranty policy is designed for owners of mobility scooters and power chairs valued at up to £7000 and provides insurance protection in the event of accidental mechanical or electrical breakdown. Cover is available on both new and used equipment. The cover on new products commences immediately after the manufacturer's guarantee expires and you will be given the option of insuring for either 12, 24, 36 or 48 months. The cover for used products is for 9 months, commencing 3 calendar months after the vehicle has been purchased. Prior to expiry, policies for both new and used products will be offered renewal for a period of 12 months. This document includes a general summary of the insurance provided by the policy . For precise details of cover, including the conditions and exclusions that apply, the policy document should be referred to. A copy will be supplied upon request. Policy Summary Insured Event Mechanical or electrical breakdown of your equipment whilst in the UK, the Channel Islands or the Isle of Man and elsewhere in the world (subject to prior notification) for up to 30 days in any one year of insurance. Basis of Settlement Insurers will pay in respect of the equipment (1) less than 3 years old at their option the cost of repair to or replacement of the equipment in either case to a condition equivalent to or substantially the same as but not better or more extensive than its condition when new (2) more than 3 years old the cost of repair or replacement on the basis of indemnity. The maximum amount payable will not exceed the sum insured, which, unless specially agreed, will be the purchase price. Exclusions A number of exclusions apply, the ones most specific to the equipment being as follows: (1) The policy excludes any claim resulting from racing pace making time or reliability trials in any organised sporting event or whilst practising for any of them. * The policy excludes any breakdown incurred: during the manufacturer's supplier's or any other warranty or guarantee period o in respect or as a result of any equipment or part thereof that is the subject of a manufacturer's recall or modification o if the equipment is or has been used for commercial or other non-domestic purposes o in respect or as a result of routine maintenance servicing cleaning overhaul or modification o where no fault is found with the equipment. * The policy excludes breakdown as a result of: o any means external to the equipment theft or attempted theft or any intentional act o wear and tear corrosion rust contamination gradual deterioration defective workmanship or misuse o strikes or industrial action o disregard of the manufacturer's operating or user maintenance instructions o modification or servicing not in accordance with the manufacturer’s instructions o gaining access to or working upon the equipment. * The policy shall not apply: o if any part or component is no longer available or is out of manufacture o for the cost of repairs performed outside the United Kingdom the Isle of Man and the Channel Islands without prior agreement o in respect of plugs fuses springs batteries off board battery chargers light bulbs light covers paintwork trim cables filters attachments tyres inner tubes brake linings wing mirrors seat covers or any other consumables framework bodywork or external accessories o for more than one repair to (or replacement of) any one part of the equipment o to breakdown where the fault was evident during the manufacturer’s warranty period or before commencement of the policy. General Notification of Claims If you need to notify the insurer of a claim, or of any circumstances or incident that may cause a claim, you should contact us at: Mark Bates Ltd Premier House Harlaxton Road Grantham NG31 7JX Telephone: 01476 593887 You should immediately report to the police any incident involving theft, malicious damage, vandalism or loss of property. The policy document provides full details of the action you should take in the event of a claim. Language The policy and associated documentation and all information relating to this insurance communicated to you shall be in the English language. Law There is a choice of law applicable to this insurance, but unless otherwise agreed between you and Insurer, English Law will apply. Insurer Cedar Insurance Company Ltd underwrites the insurance described herein. Cancellation If, on perusal, you decide that you do not wish to accept the policy, you may return it within 14 days of receipt and we will refund the premium. Otherwise, you may cancel the policy at any time and the insurer will allow a refund of premium paid in accordance with its short period rates in force at the time of cancellation. No refund of premium will be allowed if a claim has occurred during the insurance period. We may cancel this insurance on behalf of the insurer by sending 14 days' notice to your last known address. We will work out the premium for the period we have been insuring you and refund any difference. Compensation Scheme Rights In the event that the Insurer is unable to meet its legal obligations under this insurance, you may be entitled to apply for compensation under the Financial Services Compensation Scheme. Complaints Procedure It is always our intention to provide you with a first class standard of service. However, if you are unhappy in any way and wish to make a complaint, in the first instance please contact us at: Mark Bates Ltd Premier House Harlaxton Road Grantham Lincolnshire NG31 7JX Should the matter not be resolved to your satisfaction, a more formalised complaints procedure will be found in the policy document, or on request. Ultimately, if your enquiry or complaint cannot be resolved, the laid down procedure will refer you to the Financial Ombudsman Service. Mark Bates Ltd and the insurer mentioned herein are authorised and regulated by the Financial Services Authority. To accept these terms and conditions please check the box and click accept: